PowerQuest 2002/PowerQuest 2002.iso/POWERQUEST/PQ DeployCenter 5/ENGLISH/RESCUEME/OS2DOS/DIHELP.DAT

INI File | 2001-07-10 | 66.8 KB | 1,576 lines

[Topics]
Context=BIOS_CYLINDER_LIMIT
Title=Understanding the BIOS 1024 Cylinder Limit
Message=The BIOS 1024 cylinder limitation exists because the start and end cylinder
values in the partition table (and some BIOSs) have a maximum value of
1024. Because some operating systems such as DOS 6.22 use the CHS
(Cylinder, Head, and Sector) values to address sectors on the disk, they
cannot access sectors beyond the 1024 cylinder. When you start your
computer the BIOS boots the operating system using the CHS values to locate
the first sector of the bootable partition. If the partition starts past
the 1024 cylinder, the BIOS may not be able to boot it because it cannot
address a cylinder number higher than 1024.

If you have PartitionMagic, you can partition any drive, regardless of the number
of cylinders on the drive. In fact, to prevent you from performing
partition operations that might cause problems, PartitionMagic is careful
to observe the BIOS 1,024 cylinder limit on computer systems where one or
more of the following applies:

- The hard disk has a capacity 504 MB or more and the BIOS translation mode
is set to Normal or CHS.

- The hard disk has a capacity 504 MB or more and the BIOS was manufactured
prior to 1994 (approximately).

- The hard disk has a capacity 8 GB or more.

If you have such a computer system and you use only DOS, neither the DOS
FDISK utility nor PartitionMagic lets you see cylinders beyond the 1,024th
cylinder or include them in any partition. Space beyond the 1,024th
cylinder always remains invisible.

Even if the BIOS 1,024 cylinder limit applies to your system, you can use
PartitionMagic without difficulty. The only instance where you may
encounter a problem is if all the following criteria apply:

- You use DOS and another OS.

- The other OS can "see" and use disk space past the first 1,024 cylinders
on the disk.

- You use PartitionMagic or the FDISK utility of the other OS to create a
partition extending beyond the 1,024th cylinder.  You then run the DOS
PartitionMagic executable.

When you run the DOS PartitionMagic executable, you may or may not be able
to see the newly-created partition that extends beyond the 1,024 cylinder
limit. Even if you can see the partition, you cannot use the DOS
PartitionMagic executable to perform any operations on that partition. This
restriction applies to both primary and extended partitions that contain
space beyond the 1,024th cylinder. If an extended partition exceeds the
cylinder limit, you cannot perform operations on any one of the contained
logical partitions, even if the logical partition itself does not extend
past the 1,024th cylinder.

The partition map in the PartitionMagic displays an indicator at the 1024
cylinder mark, so you can see where your partitions are located relative to
the 1024 cylinder limit. Be sure that all OS partitions on a disk start
prior to cylinder 1024. This ensures that you can boot the OS. Also, use
caution when moving a bootable partition; if the partition is moved beyond
cylinder 1024 it may no longer be bootable. To fix this problem you can
move the partition below the 1024 cylinder marker.

Tip: If you use DOS, but your system has the INT13 BIOS extensions,
PartitionMagic lets you see cylinders past the normal 1,024 limit and
perform operations on partitions extending beyond this boundary.

Context=BOOT_CODE_BOUNDARY
Title=Understanding the 2 GB Boot Code Boundary
Message=An OS's boot code is stored in both the master boot record (MBR)
and the partition boot record, enabling the OS to boot properly. In some OSs,
however, this boot code is written is such a way that it inadvertently
imposes a limit on the location of both the partition boot record and the
files needed to boot the OS.

DOS (versions 6.x and earlier) and Windows NT (versions 4.0 and earlier)
are both affected by this boot code limitation. When booting these two
operating systems, the cylinder-head-sector (CHS) address of the beginning
boot code sector must be calculated in order to retrieve the sector's
information and load and execute the next part of the boot process. The CHS
value for the needed sector is calculated as follows:

Sector Number - Sectors Per Track

Because of the way the boot code is written, the product of this
calculation must fit in a 16-bit register. The largest value a 16-bit
register can contain is 64K. If the number is larger than 64K, the number
is truncated, resulting in an incorrect value that skews the remaining
calculations. The boot process fails to load and execute the needed sector,
thus preventing the OS from booting.

Most current hard disks have 63 sectors per track, creating a 64K boot code
boundary at 2 GB. If your disk is older and/or uses drive overlay software,
this boundary may be lower.

If a partition begins or extends beyond this boundary, the CHS value of the
partition's boot code sector cannot be correctly calculated; therefore, the
partition and its OS cannot boot.

This same limit applies to the DOS IO.SYS file and the Windows NT file,
NTLOADER.EXE. If either of these files are installed or moved beyond the
64K boot code boundary, the corresponding OS fails to boot. To boot
properly, DOS requires that the first three sectors of IO.SYS be below the
2 GB boot code boundary.

When you attempt to set a partition active, it must be within the boot code
boundary required by the operating system. If the operating system has a 2
GB boot code boundary, you can use the small, triangle indicator on the
partition map in the ImageCenter window to determine if the partition
will be bootable.

Context=ERROR_CHECK_500_599
Title=Check Errors (500-599)
Message=Check errors occur when ImageCenter checks the integrity of a partition.
For useful general information about resolving these errors, see "Resolving
Check Errors" in the DeployCenter user guide.

#500   Subdirectory is corrupted
This error message reveals the name of the corrupted subdirectory. Back up
the contents of that directory and its subdirectories. You can then delete
the corrupted subdirectory.

#501   Cross-linked files were found
ScanDisk or CHKDSK should be able to find these errors and correct them.

#506   Not enough free space on partition to shrink
Some unused space (which is dependent on the hard drive's current contents)
is required to resize a partition smaller. Delete unneeded and duplicate
files in the partition and then attempt the operation again.

#508   As specified, the operation does not change the partition
You have entered a value that is the same as or (when rounded to the
required cylinder boundary) rounds to the same as the partition's present
value. Enter a larger change.

#509   A bad sector was detected in the current or new FS area
In order to perform the resize operation that you requested, ImageCenter
attempted to expand the file system area. However, the program found a
bad sector in the new area. Try moving the partition before you resize it.
No corruption will occur when you encounter this error.

#510   The version of the file system is not supported
An updated version of ImageCenter is required to operate on this new
version of the file system. Visit www.powerquest.com for information about
updated versions of ImageCenter.

Context=ERROR_DISK_ACCESS_40_56
Title=Disk Access Errors (40-56)
Message=Errors in the 40-56 number range indicate that accessing your disk is not
possible. These errors are often the result of hardware problems. Some
problems may have simple solutions, but to resolve others, you must replace
your hard disk. When possible, ImageCenter detects major errors before
any changes have been made, so you can back up your data before replacing
the hard drive.

#49   Write fault
#50   Read fault
ImageCenter is unable to write to/read from a specific sector on the
hard drive. There are a number of possible causes of this error:

a.   If your PC beeps or displays a black box in the middle of the screen,
virus protection is enabled in your computer's BIOS. Disable virus or boot
sector protection in the BIOS.

b.   A virus protection application (which may be a TSR or DLL program) is
in use. Disable the application before using ImageCenter.

c.   There is a bad sector on the hard drive (this is usually the case with
only older hard drives). Run ScanDisk on the hard drive to perform a
surface scan to verify the existence of bad sectors. If your drive has bad
sectors, we recommend you replace it.

d.   You have set up disk mirroring with PC-Tools. Disable the disk
mirroring option.

e.   Your caching controller card is not set up properly.

Context=ERROR_FAT_2000_2099
Title=FAT Check Errors (2000-2099)
Message=Check errors occur when ImageCenter checks the integrity of a partition.
For useful general information about resolving these errors, see "Resolving
Check Errors" in the DeployCenter user guide.

#2001   FAT copies are not identical
Run SCANDISK to fix this error. This problem may also be caused by a virus.
Run a virus checker and remove the virus if possible.

#2005   One or more lost clusters were found
Run ScanDisk or CHKDSK to fix this error.

#2012   Formatted FAT file system too big for partition
This error can be caused by the following circumstances:

a.   The number of sectors in the partition is larger than 65,536, and the
bsHugeSects field of the boot sector ("Big total number of sectors" in
Norton's DISKEDIT utility) shows that there are more sectors in the
partition than the partition table shows.

b.   The number of sectors in the partition is less than 65,536, and the
bsSects field of the boot sector ("Total sectors on disk" in Norton's
DISKEDIT utility) shows that there are more sectors in the partition than
the partition table shows.

This situation can result in data loss when the FAT file system tries to
use space outside the partition that does not exist or that belongs to
another partition. Since file data may exist outside the partition
boundary, you cannot fix the problem by simply patching the boot sector.

To correct the error, back up all data on the partition, delete the
partition, recreate the partition, and restore the data. Alternately, it
has been reported that you can use Norton Disk Doctor to fix this problem.

#2013   A component of FAT geometry is bad
This error can be caused by the following circumstances:

a.   The number of clusters on the hard drive is greater than the FAT
limits allow. This can result from bad values in the boot sector for the
number of sectors, FATs, root entries, reserved sectors, and sectors per cluster.

b.   The number of sectors in the FAT is not large enough to hold the
number of clusters present on the hard drive.

A qualified consultant may be able to fix the hard drive by performing
simple patches. Alternately, you can back up the data on the partition,
delete the partition, recreate the partition, and restore the files.

#2024   The OS/2 Extended Attribute file is corrupt
This error is caused by any program that mistakenly writes to or overwrites
the OS/2 Extended Attribute file. If this error occurs, you should back up
your data, delete the partition, recreate the partition, and restore your data.

Context=ERROR_HPFS_1000_1500
Title=HPFS Check Errors (1000-1499)
Message=Check errors occur when ImageCenter checks the integrity of a partition.
For useful general information about resolving these errors, see "Resolving
Check Errors" in the DeployCenter user guide.

#1015   System sector not marked unavailable
This error may indicate that there are open files on the hard drive. Shut
down and restart OS/2, booting from diskettes. If this does not resolve the
problem, run OS/2's CHKDSK program. This error message may also indicate
that a file is listed with a file length of zero. OS/2's CHKDSK program
will not fix this problem. As a last resort, delete the offending file.

#1027   Could not account for all sectors
This error may be resolved in one or more of the following ways:

a.  If you are working with an HPFS/386 partition, check the technical
support area of PowerQuest's Web site (support.powerquest.com) for more
information.

b.   If CHKDSK has created any FOUND.000 or *.CHK files, delete them.

c.   If the error message indicates the name of the offending file, delete it.

d.   Turn off the disk-mirroring option in PC-Tools.

e.   If none of the above solutions works, back up the partition, delete
it, recreate it, and restore the data.

#1045   Stac volume detected delete-Stac volume before converting
This error message occurs when you attempt to convert a partition to HPFS,
and the existing partition contains a STAC volume. Stacker cannot access a
STAC volume that is on an HPFS partition. Delete the STAC volume from the
partition before converting to HPFS.

Context=ERROR_MISC_1701_UP
Title=Miscellaneous ImageCenter Error Messages
Message=#1701   The DELETE ALL command failed to delete all the
partitions on the drive. Used in scripting.

#1800   Partition in image file not open
Attempted operation on a partition in an improperly opened image file.

#1801   Err partition not found
Did not find requested partition in image file.

#1802   Err corrupt bundle
Image file header information is not valid.

#1803   Image file is read-only. Attempt to read or write failed.
Attempted to delete or write to a partition in the image file which was
opened in Read Only mode.

#1804   Image file contains no partition bitmap.

#1805   Error writing to image file.
Error encountered while writing image to file. This error usually occurs
when ImageCenter runs out of space in the partition to which it is
writing an image file.

#1806   Err out of memory
Out of Memory.

#1807   Error compressing or decrompressing image file data.

#1808   Buffer too small for partition bitmap.

#1809   Not enough free space to process remaining partitions.

#1810   Image file could not be opened.

#1811   Could not read from image file.

#1900   Err invalid drive number
The script contains an invalid drive number. Used in scripting.

Context=ERROR_MISC_3_38
Title=Miscellaneous Errors (3-38)
Message=#3   Not enough memory
The DOS ImageCenter executable running under DOS requires a minimum of
400KB of memory in the first 640KB of the computer's address space
(conventional memory) and a minimum of 16MB of total memory. A minimum
of 32MB is required for NTFS or large FAT32 partitions. If you don't
have enough conventional memory, see "Freeing Memory to Run
ImageCenter" in the DeployCenter user guide for possible solutions.

#8   Could not allocate/deallocate DOS real mode memory
The DOS ImageCenter executable running under DOS requires some memory
in the first 1MB of the computer's address space (ImageCenter uses a
DOS extender). If not enough memory is available, ImageCenter cannot
access the hard drive. If you don't have enough conventional memory, see
"Freeing Memory to Run ImageCenter" in the DeployCenter user guide for
possible solutions.

#23   Unsupported version of operating system
The operating system versions that are required to run ImageCenter are
listed in System Requirements in "Getting Started" of the DeployCenter
user guide.

#34   This beta or evaluation version is no longer safe to use
PowerQuest occasionally releases beta versions and evaluation versions of
ImageCenter. Both versions are not as safe as released versions;
therefore, PowerQuest builds an expiration date into each version. After a
predetermined test period, the beta or evaluation version will no longer function.

#36   DPMI Server error
ImageCenter DOS executables use a DOS extender. This error indicates a
failure during a call made from ImageCenter through the DOS extender
(to DOS or to the BIOS). The DOS extender may be in conflict with other
programs that use extended memory. DOS would load the conflicting programs
from your CONFIG.SYS or AUTOEXEC.BAT file during the normal boot sequence.

You may be able to resolve this problem by pressing <F8> while booting DOS.
After DOS boots and starts to read the commands from your CONFIG.SYS and
AUTOEXEC.BAT files, DOS will ask if you want to execute each command. When
you see commands that load device drivers or TSR programs that you think
might be conflicting with the ImageCenter DOS extender, answer N (no)
to tell DOS not to execute that command (not to load that software into
memory). You will often be able to find a program configuration that will
enable ImageCenter (the DOS extender) to run without error.

Context=ERROR_NTFS_1500_1699
Title=NTFS Check Errors (1500-1699)
Message=Errors 1500-1699 are NTFS-specific error messages. In this context,
"attribute" does not mean read-only, hidden, system, and so on. Rather,
"attribute" means one of a file's data streams. Check errors occur when
ImageCenter checks the integrity of a partition. For useful general
information about resolving these errors, see "Resolving Check Errors" in
the DeployCenter user guide.

#1501   Wrong version of NTFS
The partition was created using a version of the NTFS file format that
ImageCenter cannot work with.

#1503   Bad NTFS cluster size
The NTFS cluster size must be 512, 1,024, 2,048, or 4,096 bytes.

#1512   Restart record mismatch
The two restart entries in the journal file are different. This may happen
if Windows NT is not properly shut down. To fix this problem, restart
Windows NT and shut it down using the Shut Down command.

#1516   Partition improperly dismounted
The partition dirty flag is set in a restart record in the journal file.
This error may have been caused by a power failure or system crash while
the Windows NT operating system was writing the partition. Reboot Windows
NT and execute CHKDSK /F to repair the damage.

#1527   Bad update sequence number
A buffer contains mismatched update sequence numbers. This error may have
been caused by a power failure or system crash while the Windows NT
operating system was writing to the partition. Reboot Windows NT and
execute CHKDSK /F to repair the damage.

#1529   Information mismatch in directory entry
A file attribute stored in a file record is different from the attribute
stored in its directory entry. If this error is in a system file (file
0-10), Windows NT's CHKDSK program will not fix it, but Windows NT will
rebuild the root directory on the partition the next time the operating
system is started.

#1538   Can't find contiguous space to move
The partition does not contain enough contiguous free space to hold the new
copy of a file that must be contiguous. You will normally encounter this
error when you use the Resize option to resize a partition smaller.

#1539   File size mismatch
The size of a system file (file 0-10) recorded in its file record does not
match either the size recorded in its directory entry in the root directory
or the size of its data stream.

#1544   External attribute list in external attribute
An external file record has an external attribute list.

#1545   File attributes out of order
The attributes in a file must appear in order of increasing numeric type.

#1546   Attribute neither resident nor nonresident
The attribute resident flag has a value other than resident or nonresident.

#1547   Wrong run limits
A run has more clusters than the difference between its highest and lowest cluster.

#1548   File table has fewer than 16 entries
The file table must have at least 16 entries.

#1549   File table has more than 4 billion entries
The file table must have fewer than 4 billion entries.

#1644   Bad system file sequence number
A system file has a bad sequence number. System files must have a sequence
number from 0 to 10. A partition with this problem may pass a run of
Windows NT's CHKDSK program, but Windows NT will not mount the partition
the next time the operating system is started.

#1647   Error in root directory index
There is an error in the root directory's index. Running Windows NT's
CHKDSK program will not fix this problem, but the Windows NT operating
system will automatically rebuild the root directory on the partition the
next time it is started.

Context=ERROR_PARTITION_100_199
Title=Partition Table Errors (100-199)
Message=Errors in the 100-199 number range are partition table errors. For general
information about solving this type of error, see "Resolving Partition
Table Errors" in the DeployCenter user guide.

#100   Partition table is bad
The master boot record (MBR) can contain, at most, one extended partition,
and each extended partition boot record (EPBR) can contain, at most, one
link to another EPBR. This error occurs when a partition table violates the
foregoing rule. Since any modifications ImageCenter makes may decrease
the amount of data that is recoverable from the hard drive, ImageCenter
will not recognize any of the hard drive's partitions. You must create new,
error-free partition tables to resolve your problem. See "Partition Tables
and Viruses" in the DeployCenter user guide.

#104   No sectors in partition
No partition should contain zero sectors. Delete the partition before using
ImageCenter.

#105   Partition starts on wrong boundary
The hard-disk partition table contains erroneous values. ImageCenter
expects FAT, NTFS, and HPFS partitions to begin and end on the boundaries
used by FDISK. If they do not, the disk may be partially corrupted. In this
circumstance, if ImageCenter were to make any modifications it might
cause the loss of data. Therefore, ImageCenter will refuse to recognize
any of the hard drive's partitions. To resolve this problem, see "Resolving
Partition Table Errors" in the DeployCenter user guide.

#106   Partition doesn't start with sector one
See error #105.

#107   Partition begins after end of disk
This error can occur when you are running ImageCenter on a hard drive
that uses more than 1,024 cylinders. Under DOS, ImageCenter is
restricted by the BIOS 1,024 cylinder limit. If any partitions extend
beyond the limit, ImageCenter cannot safely operate on the hard drive.

This error can also occur if a partition erroneously extends beyond the
physical end of the hard drive. This may happen if the hard drive has been
used on a different computer or with a different hard-disk controller or if
BIOS settings have been changed. Be advised that the physical geometry of
the hard drive may differ from the logical geometry assigned to the hard
drive by the operating system.

#108   Partition doesn't end at end of cylinder
See error #105.

#109   Partition ends after end of disk
See error #107.

#110   Partition table number of sectors is inconsistent
The hard-disk partition table contains two inconsistent descriptions of the
number of sectors on the hard drive. This error is serious if both DOS and
another operating system use the hard drive. Because DOS uses one
description and other operating systems may use the other, data loss is
likely once the partition is almost full. To resolve this error, see
"Resolving Partition Table Errors" in the DeployCenter user guide.

#111   Logical partition starts outside Extended
The hard-disk partition table contains erroneous values. All logical
partitions must be totally contained within the extended partition. To
resolve this error, see "Resolving Partition Table Errors" in the
DeployCenter user guide.

#112   Logical partition ends outside Extended
See error #111.

#113   Partitions overlap
The hard-disk partition table contains erroneous values. If data partitions
overlap, writing to one may destroy data in another. This error is
sometimes the result of an OS/2 FDISK bug. If free space exists within the
extended partition, OS/2's FDISK program allows a primary partition to be
created that overlaps the extended partition. A logical partition is
subsequently created in the space occupied by the overlapping primary partition.

If a primary partition overlaps the end of the extended partition, but does
not overlap any logical partitions within the extended partition, the
problem can be remedied by patching the partition table. Only qualified
individuals should attempt this repair. An incorrect patch could destroy
all data on the hard drive! In most instances, you should resolve the
problem as explained in "Resolving Partition Table Errors" in the
DeployCenter user guide.

#116   Partition table Begin and Start inconsistent
The hard-disk partition table contains two inconsistent descriptions of the
partition's starting sector. This error can occur if the operating system
reports a hard-disk geometry that is different than the geometry in use
when the partition table was written. Possible causes of the hard-disk
geometry changing are:

a.   Different operating systems (for example, DOS and OS/2) report
different hard-disk geometries.

b.   You boot from a diskette that loads a different driver than is loaded
when you boot from the hard drive.

c.   Upgrading the operating system (for example, from OS/2 2.x to OS/2
Warp) causes a different driver to be used.

d.   The hard drive or controller has been changed.

e.   The BIOS has been upgraded.

f.   The BIOS LBA setting has been changed.

g.   There is a partition table virus present on the hard drive.

In most instances, you should resolve the problem as explained in
"Resolving Partition Table Errors" in the DeployCenter user guide. You
can also use a virus scanning program to remove any partition table virus.
Data loss is possible if the number of heads or sectors per track has
changed since you first created your partitions.

#120   The logical drive chain is incompatible
This error occurs under some OSs when logical partitions are not chained
together in the expected order. DOS, OS/2, Windows 95/98, and Windows NT
require that logical partitions be chained together in ascending order.
Some other operating systems do not require this. For example, some
versions of the Linux FDISK utility chain logical partitions together in
the order they are created. This error message identifies a very dangerous
situation; using the DOS FDISK in this situation can cause loss of one or
more partitions.

For solutions to this problem, see the instructions in "Resolving Partition
Table Errors" in the DeployCenter user guide.

If you decide to back up your data and recreate your partitions, you may
have to use the same partitioning program that you used to create the
partitions in order to delete them.

#121   The first sector of the drive cannot be read
The first sector of the hard drive (cylinder 0, head 0, sector 1) contains
the master boot record (MBR) and the primary partition table. ImageCenter
cannot make changes to this hard drive because an error occurred when
it read the first sector. See error #50 for information on resolving this error.

#122   A bad sector was found in the current or new partition area
The partition cannot be moved safely because there is a bad sector in the
new or current partition area. When you see this error message, the move
operation will be aborted before any corruption can occur. Try moving the
partition to a different place. If your hard drive has bad sectors, we
recommend that you replace the hard drive.

Context=HELP_CREATE_HARDWARE_CONFIG
Title=Create: Image Files and Hardware Configurations
Message=Because of operating system conflicts that can result from different
hardware configurations, ImageCenter was not intended to copy or image
a hard drive that will be used in a system with different hardware
configurations.

If you create an image on one machine and you wish to restore the image on
a machine with a different configuration (for example, a different
motherboard or video card), the operating system may not boot correctly.
Therefore, we recommend imaging and restoring to identical hardware
configurations.

Context=HELP_CREATE_NEW_FOLDER
Title=Create New Folder
Message=Enter the name of the new folder you wish to create in  the
Folder Name field.

Note: The folder name can be an entire path.

For Example:
E:\IMAGES\TEMP

If the folder E:\IMAGES does not exist, the entire path will be
created.

Context=HELP_CREATE_PREPARATION
Title=Create: Preparation
Message=Before running  ImageCenter, use a disk utility program such as
ScanDisk or Norton's Disk Doctor to identify and repair any errors on
your hard drive.

Windows NT users should run CHKDSK /F.

You may also choose to run a disk defragmenting utility to further optimize
your hard drive.

Context=HELP_CREATE_WIZ_ADV_OPTIONS
Title=Create: Create Image Advanced Options
Message=The Create Image Advanced Options group box appears when you click Advanced
Options at the Ready To Create Image File screen. The following options are
available from the Create Image Advanced Options group box:

1. Check for File System Errors
Deselect Check for File System Errors to disable error checking. If
you have already used a disk utility program such as ScanDisk to check
your hard disk for errors, it is not necessary to have ImageCenter
check for file system errors. Deselecting Check for File System Errors
saves time in copying the partitions.

If you did not run a disk utility program before loading ImageCenter,
leave Check for File System Errors selected. Be aware that ScanDisk finds
more errors than the Check feature.

2. Disable SmartSector Copying
ImageCenter's SmartSector technology speeds up the copying process
by only copying clusters and sectors that contain data. However, in some
cases, such as high-security environments, it may be desirable to copy all
clusters and sectors in their original layout, whether or not they contain
data. If you want to copy both used and unused clusters and sectors,
select Disable SmartSector Copying.

Note: Disabling SmartSector copying increases processing time.

3. Verify Disk Writes
Select Verify Disk Writes to have ImageCenter verify that data is
being written to disk. Verifying disk writes is not necessary and can
slow image file creation substantially.

If you are creating an image file to CD-R, this option is selected by
default and performs a different function. After burning the image file
to a CD, ImageCenter checks to see that the image file can be
read from the CD. If there is a problem with the image, you will be able
to recreate it. Having this option selected for CD-R does not affect
the speed of image file creation or the size of the image file.

4. Verify Image Contents
If you select Verify Image Contents, ImageCenter does the following:

-Checks to see that all of the files in the image are available for
you to open.
-Checks to see that the internal data structures in the image file
match the data that is available.
-Checks to see that the image file can be uncompressed and create the
expected amount of data.
-Checks that the data in the image file you created matches the
contents of the disk that was just imaged.

ImageCenter reports whether the image file passes or fails the
integrity check.

Selecting this option doubles the time (approximately) that it takes
to create an image because ImageCenter completes two passes of the
disk contents.

5. Password Protect Image File
To password-protect your image file, select Password Protect Image File
and type a password in the Password field. Passwords are case-sensitive.
To change or undo a password, use ImageExplorer. For more information,
see the DeployCenter user guide.

Be sure to note image file passwords and store them in a safe place. If
you forget an image file's password, you cannot restore the file.

6. Split Image File Into Multiple Files
If you plan to copy an image file to removable media after creating it,
you can force ImageCenter to split a large image file into smaller
files. To do so, click Split Image File Into Multiple Files and enter
the maximum byte size for each file in the File Size (bytes) field. To
save the files to CDs, specify a file size of 670,000,000 bytes
(approximately 650 MB) or less.

If you specify a value using the /MFS switch, that value will not be
displayed in the Advanced Options dialog box. However, ImageCenter
will recognize that value and split an image file when it exceeds that size.

Context=HELP_CREATE_WIZ_COMPRESS_IMAGE
Title=Create: Compress Image File
Message=No Compression is the fastest method for creating an image file and is
useful if storage space is not an issue. (For an exception to this, see the
tip below.) ImageCenter selects No Compression by default.

Low offers a 40% average compression ratio.

High offers a 50% average compression ratio.

Tip: If you are saving your image file to a busy network drive or to a
relatively slow removable media device, compression may be faster than no
compression since there is less data to write to the file.


Context=HELP_CREATE_WIZ_FINISH
Title=Create: Ready to Create Image File
Message=ImageCenter displays all the information you have entered
to this point:

(a) Source Drive
(b) Source Partitions
(c) Image Filename
(d) Compression Level

1. To modify any settings, click Back to make changes.

2. Click Advanced Options to set such options as disabling file system
error-checking or password-protecting your image file.

3. Click Finish to begin creating the image file.

Note: If ImageCenter detects that you are saving your image file to a
floppy drive or removable media, it enables a media-spanning feature that
spreads the image file over a series of disks. If you use the
media-spanning feature, be sure to number the disks in order, since you
must insert them in sequence when restoring the image file.


Context=HELP_CREATE_WIZ_NAME_IMAGE
Title=Create: Name Image File
Message=Type the desired path and image filename in the Image File field. For
example: D:\MYIMAGE.PQI.

ImageCenter uses .PQI as the default image filename extension.

IMPORTANT: You must save your image file to a partition that you are NOT
including in your image file. If the drive and directory are not specified
in the filename, ImageCenter automatically saves the image file to the
ImageCenter program directory.

You can click Browse to browse the directory tree for your desired path or
filename. If you select an existing image file, you will be prompted to
choose whether you want to replace the existing file. If you select Yes,
ImageCenter immediately deletes the existing file.

You can save your image file to any physical or logical drive that has a
drive letter, including floppy drives, secondary hard drives, network
drives, and removable media storage devices such as Jaz, Zip, or MO
drives.  You should click Browse to select a CD-R or CD-RW drive
because you cannot just type the CD-R drive letter to save an image
to CD. CD drives will appear in the list as \\.\pqcdx\name of drive,
where x is the number of the CD drive.

To save to a CD-R, you must have HIMEM.SYS loaded, and you must run
PQPACKET.EXE before running ImageCenter. Otherwise, your CD-R device
will not display as an option. PQPACKET runs automatically if you run
ImageCenter from your hard disk after a regular install or if you run
ImageCenter from the rescue diskettes. If you run ImageCenter from
another location, you must run PQPACKET manually from the main install
directory or from the DeployCenter CD.  If you are creating an image
on CD-RW media, the media must be empty but not formatted. You cannot
save more than one image file to a single CD or create images on CDs
that already contain other data.

You can save an image to a hidden FAT partition or to an NTFS or FAT32
partition that has not been assigned a drive letter by choosing it from
the New Image File dialog box that appears when you click Browse. A
hidden FAT partition or an NTFS or FAT32 partition will appear in the
Drives list as \\.\Diskn.Partm, where n is the number of the disk and
m is the number of the partition on that disk. For example, if an
NTFS partition were the third partition on the first disk, it would
appear as \\.\Disk1.Part3. To further identify the partition, the
volume label will display, if available.

Do not include spaces or extended characters in the filename, or you
may not be able to access the image file from ImageCenter, DOS, or
ImageExplorer.


Context=HELP_CREATE_WIZ_SRC_DRIVE
Title=Create: Select Source Drive
Message=If your computer has more than one hard drive, select the drive that
contains the partitions you wish to include in the image file.


Context=HELP_CREATE_WIZ_SRC_PARTS
Title=Create: Select Source Partitions
Message=Select the source drive partitions to include in the image file, or click
Select All to automatically select all partitions.

To deselect partitions, reclick a selected partition or click Select None
to deselect all partitions at once.


Context=HELP_DIRECTORY_SERVICE
Title=Browse Directory Tree
Message=The Browse feature allows you to browse for existing image files
on your system.

To access an existing file, you can either enter the name in the Image File
field or click Browse to browse the directory tree for the file.

In the Open Image File dialog, other image files in the current directory
are displayed in the list box below the Filename field. To quickly access
an existing image file, double-click on the desired file.

The List Files of Type drop-down list box determines the type of files that
are displayed in the Filename list box. Selecting the " *.* " extension
displays all files in the current directory. To list only image files,
select the ".PQI" extension.

The current directory is shown in the Directories field.  Your file will be
saved to this directory.  If you want to save your image file to a
different directory, click the desired directory in the list box below the
Directories field. To display the contents of a directory (folder),
double-click the folder.

The Drives drop-down list box displays the currently selected drive.
Selecting a different drive displays that drive's filenames and directories
in their respective fields.

The Image File Comments field updates with comments when a filename is
selected in the list of files.  Click Properties for detailed information
about the selected image file.

Context=HELP_DISK_TO_DISK_PREPARATION
Title=Disk to Disk: Preparation
Message=Note:  Please be aware that it is NOT necessary to format your destination
partition or to partition your hard drives before performing a Disk To Disk
Copy. ImageCenter automatically performs both these functions.

1. If you are upgrading to a new hard drive, refer to the DeployCenter
user guide for the following information:

Using ImageCenter with SCSI Hard Drives
Using ImageCenter with Drive Overlay Software

2. It is strongly recommended that you perform the following steps before
upgrading to a new hard drive or using ImageCenter to copy disk to disk.

a.  Create a bootable DOS diskette. See "Creating DOS Boot Disks" in the
DeployCenter user guide.

b.  Before running ImageCenter, use a disk utility program such as
ScanDisk or Norton's Disk Doctor to identify and repair any errors on
your hard disk.

c.  Verify that the destination drive or partition is the same size or
larger than the source drive.

Note:  You can copy a partition or drive from a larger to a smaller
partition or drive. However, there must be enough free space on the smaller
destination to accommodate the used space on the larger source.

3.  If you are copying from one partition to another partition on the same
hard disk, you can begin copying the disk.

4.  To set up a dual hard drive system,

a.  Get the manufacturer's installation guides for both drives. The
installation guides provide information on installing the drives, setting
up the BIOS, and changing the jumper settings. If you do not have access to
these guides, contact the hard drive manufacturers directly. Most drive
manufacturers maintain sites on the Internet that offer setup information.

b.  Turn off the computer's power.

c.  Discharge static electricity by touching a grounded metal object such
as a metal filing cabinet.

Warning:  Do not allow static electricity to contact the inner parts of
your computer. Static electricity can damage or destroy your computer's
electronic components.

d.  Remove the computer's cover.

e.  Determine which disk you want to be master and which drive you want to
be slave, then follow the manufacturer's instructions to change the jumper
settings on your hard disks accordingly.

f.  Attach the interface cable and the power supply cable to the second disk.

g.  Mount the second drive.

h.  Start the computer and enter its Basic Input/Output System (BIOS) Setup
program before the computer completes startup. This is usually accomplished
by pressing <DEL>, <F1>, or <F2>, according to the prompt that appears at
the bottom of your screen during initial startup.

i.  If the BIOS Setup program includes an Auto-Detect option, select it to
detect both the master and slave drives.

If there is no Auto-Detect option, you may be required to enter the
specific number of heads, cylinders, and megabytes of the drives. This
information is usually printed on the drive's outside cover. If it is not,
contact the drive manufacturer.

j.  If the BIOS does not support hard drives larger than 504 MB, follow the
destination drive manufacturer's instructions to install any software
included with the drive.

Important:  Computer BIOS made before 1994 usually do not support the EIDE
standard and cannot address hard drives larger than 504 MB. Hard disks
larger than 504 MB typically include software such as OnTrack Disk Manager,
Maxtor Max-Blast Disk Manager, or Micro House EZ-Drive which allow
computers to see larger hard drives.

If your machine does not support the EIDE standard, make sure the software
included with the destination drive is correctly installed.

k.  Turn off the computer and restart it.

Context=HELP_DISK_TO_DISK_WIZ_ADV_OPTIONS
Title=Disk to Disk: Disk to Disk Advanced Options
Message=The Disk to Disk Advanced Options group box appears when you click Advanced
Options at the Ready To Copy Disk To Disk screen. The following options are
available from the Disk To Disk Advanced Options group box:

1. Source Options

(a) Check for File System Errors
Unmark the Check for File System Errors check box if you want to disable
error checking. If you have already used a disk utility program such as
ScanDisk to check your hard drive for errors, it is not necessary to have
ImageCenter check for file system errors. Unmarking Check for File
System Errors saves time in copying data.

If you did not run a disk utility program before loading ImageCenter,
leave the Check for File System Errors check box marked.

(b) Disable SmartSector Copying
ImageCenter's SmartSector technology speeds up the data copying process
by only copying clusters and sectors that contain data. However, in some
cases, such as high-security environments, it may be desirable to copy all
clusters and sectors in their original layout, whether or not they contain
data. If you wish to copy both used and unused clusters and sectors, mark
the Disable SmartSector Copying check box. Note that disabling SmartSector
copying increases processing time.

2. Destination Options

(a) Skip Bad Sector Check
Although most drives do not have bad sectors, the potential for problems
increases during the lifetime of the hard drive. If you have an older hard
disk, it is wise to enable bad-sector checking by removing the mark from
the Skip Bad Sector Check box.

(b) Verify Disk Writes
Mark the Verify Disk Writes check box if you want to enable disk
write verification.

Note: Disk write verification is not critical to safely copy partitions.
Enabling disk write verification can significantly slow down the copy process.

(c) Hide Partition After Copy
Most operating systems only allow one primary partition to be visible
(bootable) at a time. If you are copying a primary partition and you do not
want to make that partition your visible (bootable) partition, mark the
Hide Partition After Copy box. Also, if you are using your secondary hard
drive as a complete backup of your primary drive, marking the Hide
Partition After Copy box preserves all the secondary drive information
without changing any drive letters.


Context=HELP_DISK_TO_DISK_WIZ_DEST_DRIVE
Title=Disk to Disk: Select Destination Drive
Message=Select the drive to which you wish to copy the partition(s).


Context=HELP_DISK_TO_DISK_WIZ_DEST_SPACE
Title=Disk to Disk: Select Destination Partition or Free Space
Message=Select an existing partition or free space (non-partitioned
disk space) on the destination drive.

If the destination partition or free space is not large enough to
accommodate the partitions you wish to copy, or if you are copying the
partition to a larger drive and want to set a specific size for partition
rather than use the proportional resize option, you can click Resize
Partitions to specify a different size for the copied partition. Resizing
the partition does not affect the data within that partition.


Context=HELP_DISK_TO_DISK_WIZ_FINISH
Title=Disk to Disk: Ready to Copy Disk to Disk
Message=ImageCenter displays all the information you have entered
to this point:

(a) Source drive
(b) Source partitions
(c) Destination drive
(d) Destination space

1. To alter any settings, click Back to make changes.

2. (Optional) To set options such as disabling file system
error-checking or hiding partitions after copy, click Advanced Options.

WARNING: Copying multiple logical partitions can cause the drive letters of
subsequent partitions to change. This may make the computer unbootable or
cause applications to fail.

3. Click Finish to begin copying the selected partitions.


Context=HELP_DISK_TO_DISK_WIZ_SRC_DRIVE
Title=Disk to Disk: Select Source Drive
Message=Select the drive that contains the partitions you wish to copy.


Context=HELP_DISK_TO_DISK_WIZ_SRC_PARTS
Title=Disk to Disk: Select Source Partitions
Message=Select the source partitions you wish to copy, or click Select All to
automatically select all partitions.

To deselect partitions, re-click a selected partition or click Select None
to deselect all partitions at once.

IMPORTANT: To copy partitions, the destination partition or drive must have
unused space (not assigned to any partition) equivalent to the total used
space of the selected source partitions.


Context=HELP_GENERAL
Title=General Help
Message=ImageCenter includes context-sensitive help for all windows and
dialog boxes. Click the Help button to access help information. To
close a Help window, click the Close button. To display a different
topic, select Show Index, select the desired topic, and then select
Show Topic.


Context=HELP_MC_SERVER_WIZ_ADV_OPTIONS
Title=PowerCast: PowerCast Server Advanced Options
Message=The PowerCast Server Advanced Options group box appears when
you click Advanced Options at the Ready To PowerCast Image File
screen. The following options are available from the PowerCast
Advanced Options group box:

1. Check for File System Errors
This is marked by default to verify the partitions restored contain no
errors after restoration.

2. Skip Bad Sector Check
This is marked by default to save time in restoring the image file.
Although most drives do not have bad sectors, the potential for problems
increases during the lifetime of the hard disk. If you have an older hard
disk, it is wise to enable bad-sector checking by removing the mark from
the Skip Bad Sector Check box.

3. Verify Disk Writes
Mark the Verify Disk Writes check box if you want to enable disk write verification.

Note: Disk write verification is not critical to safely restore image
files. Enabling disk write verification can significantly slow down the
image file restore process.

4. Hide Partition After Restore
Most operating systems only allow one primary partition to be visible
(bootable) at a time. If you are restoring an image of a primary partition
and you do not want to make that partition your visible (bootable)
partition, mark the Hide Partition After Restore box.

5. Start IP Address and End IP Address
If there isn't a DHCP server on the network, the PowerCast server will
create one and set the range for the client addresses to values between
Start IP Address and End IP Address.  Click Use Defaults to reset the start
and end client IP Addresses range back to the default.

Context=HELP_MC_WIZ_SELECT_CLIENT_MODE
Title=PowerCast: Select Client Mode
Message=Custom mode allows each client to select different restore options.

Express mode sets all clients to the same server specified restore options
resulting in less client user interaction.

Refer to "Selection Information" on the "Select Client Mode" page for more details.

Context=HELP_MULTICAST_SERVER
Title=PowerCast: PowerCast Server
Message=This screen displays the progress of the PowerCast session.

The Start button will be enabled when one or more clients have attached and
are ready.

The Server will automatically start when the total number of attached ready
clients equals the number specified by the "Autostart client count".

Context=HELP_MULTICAST_WIZ_NAME_SESSION
Title=PowerCast: Session Name
Message=In the "Session Name " field, enter a name to identify the PowerCast
session.  The PowerCast clients use this name to connect to this server.

Context=HELP_MULTICAST_WIZ_SELECT_MODE
Title=PowerCast: Select PowerCast Mode
Message=Select Server to PowerCast an image to multiple clients.
Select Client to receive an image from a PowerCast server.

Context=HELP_MULTICAST_WIZ_SELECT_SESSION
Title=PowerCast: Select PowerCast Session
Message=In the Available PowerCast Session field, select the session you
want to receive.

Context=HELP_RESIZE_MAIN
Title=Resize Partitions (main window)
Message=If the destination partition or free space is not large enough to
accommodate the partitions you wish to restore, or if you are restoring
the image file to a larger drive and want to set a specific size for
partitions rather than use the proportional resize option, you can click
Resize Partitions to specify different sizes for restored partitions. Resizing
a partition will not affect the data within that partition. To
resize partitions, perform the following:

1. Click Resize Partitions.

The Resize Partitions window appears.

The Selected Source Partitions group box displays the partitions you
selected to restore.

A formula box below the Totals field displays the following information:
(a) Destination Size
(b) Current Size of Selected Partition
(c) Remaining Space in Destination

2. Click Resize to access a dialog where you can enter a new size for the
selected partition.


Context=HELP_RESIZE_OPTIONS
Title=Resize Options
Message=The following options are available when restoring partitions
if the free space on the destination drive is greater than the space
required by the partitions.

1. Automatically resize partitions proportionally to fit.

Mark this option to allow ImageCenter to automatically expand the
partitions in equal proportions to occupy the destination drive's
remaining free space.

2. Leave remaining free space.

Mark this option if you want to leave any remaining free space unused on
the destination drive after the partitions are restored.

3. Resize partitions manually to fit.

Mark this option to display the Resize Partition window where you can
manually set the size of the partitions to fit in the destination
drive's remaining free space.


Context=HELP_RESIZE_SUB
Title=Resize Partition Dialog
Message=After you click Resize in the Resize Partitions main window,
the Resize Partition dialog appears.

The Maximum Size field displays the largest possible size the source
partitions can have and still fit in the destination space.

The Minimum Size field shows the smallest possible size the source
partitions can occupy.

To enter a new size for the selected partition, perform the following:

1. In the New Size field, enter a number that is less than the Maximum Size
and greater than or equal to the Minimum Size.

2. Click OK.

Since partitions must end on a cylinder boundary, ImageCenter rounds
the New Size up to the next cylinder boundary.

3. Click Accept.

Later, when you restore the image file, ImageCenter resizes the
partition.

Context=HELP_RESTORE_METHODS
Title=Restore: Methods
Message=If you create an image on one machine and you wish to restore
the image on a machine with a different configuration (for example,
a different motherboard, video card, and so forth), the operating
system may not boot correctly. Therefore, we recommend restoring to
similar hardware configurations.

Other methods:

If you are restoring an image file to set up a new hard drive on a machine
with a BIOS older than 1994, see "Using ImageCenter with Drive Overlay
Software" in the DeployCenter user guide.

To restore image files created with Ghost, see "Converting Ghost Image
Files to PowerQuest Image Files" in the DeployCenter user guide.

If you want to restore images to multiple machines as clients log on and
thus reduce network traffic, see "PowerCasting" in Help.

Context=HELP_RESTORE_WIZ_ADV_OPTIONS
Title=Restore: Restore Image Advanced Options
Message=The Restore Image Advanced Options group box appears when you
click Advanced Options at the Ready To Restore Image File screen. The
following options are available from the Restore Image Advanced Options
group box:

1. Check for File System Errors
This is marked by default to verify the partitions restored contain no
errors after restoration.

2. Skip Bad Sector Check
This is marked by default to save time in restoring the image file.
Although most drives do not have bad sectors, the potential for problems
increases during the lifetime of the hard drive. If you have an older hard
disk, it is wise to enable bad-sector checking by removing the mark from
the Skip Bad Sector Check box.

3. Verify Disk Writes
Mark the Verify Disk Writes check box if you want to enable disk write verification.

Note: Disk write verification is not critical to safely restore image
files. Enabling disk write verification can significantly slow down the
image file restore process.

4. Hide Partition After Restore
Most operating systems only allow one primary partition to be visible
(bootable) at a time. If you are restoring an image of a primary partition
and you do not want to make that partition your visible (bootable)
partition, mark the Hide Partition After Restore box.

Context=HELP_RESTORE_WIZ_DEST_DRIVE
Title=Restore: Select Destination Drive
Message=Select the drive to which you want to restore the image file.


Context=HELP_RESTORE_WIZ_DEST_SPACE
Title=Restore: Select Destination Partition or Free Space
Message=Select an existing partition or free space (non-partitioned
disk space).

If the destination partition or free space is not large enough to
accommodate the partitions you wish to restore, or if you are
restoring the image file to a larger drive and want to set a specific
size for partitions rather than use the proportional resize option,
you can click Resize Partitions to specify different sizes for
restored partitions.


Context=HELP_RESTORE_WIZ_FINISH
Title=Restore: Ready to Restore Image File
Message=ImageCenter displays all the information you have entered to
this point:

(a) Image filename
(b) Selected image file partitions
(c) Destination drive
(d) Destination space

To alter any settings, click Back.

(Optional) To enable bad-sector checking or hide partitions after
restore, click Advanced Options.

WARNING: Restoring multiple logical partitions can cause the drive letters
of subsequent partitions to change. This may make the computer unbootable
or cause applications to fail.

Click Finish to begin restoring the image file.

If you assigned a password to the image file when you created it, the Get
Image File Password dialog appears. You must enter the password in order to
restore the image file.

Note: If ImageCenter detects that you are restoring your image file
from a floppy drive or removable medium, it enables a media-spanning
feature that is capable of reading the image file from a series of disks.
As ImageCenter prompts you for each disk, be careful to insert the
disks sequentially.


Context=HELP_RESTORE_WIZ_IMAGE_PARTS
Title=Restore: Select Image File Partitions to Restore
Message=Select the image file partitions you wish to restore, or
click Select All to automatically select all partitions.

To deselect partitions, re-click a selected partition or click
Select None to deselect all partitions at once.

The Total Selected field keeps a running total of the disk space
for all selected partitions, as well as the total used and free
space within the partitions.


Context=HELP_RESTORE_WIZ_SELECT_IMAGE
Title=Restore: Select Image File
Message=In the Image File field, enter the complete filename of the
image file you wish to restore, or click Browse to browse the
directory tree for the desired path and image filename.


Context=HELP_TOOLS_CREATE_EXTENDED
Title=Tools: Create Extended Partition
Message=If you create an image of a primary partition and want to
restore it as a logical partition, you must first have an extended
partition on your hard drive.

Note: It is not necessary to manually create an extended partition when you
restore an image of a logical partition. ImageCenter automatically
creates an extended partition if one does not already exist.

To create an extended partition, perform the following:

1. At the ImageCenter main screen, select Tools > Create Extended Partition.

2. If you have more than one hard drive on your system, select the desired
drive from the Physical Drives drop-down list box.

3. Click on a free space.

If there is no free space (unpartitioned area) on your drive, you must
delete an existing partition to create free space (for more information,
see Tools: Delete Partitions).

4. Click Create.

ImageCenter creates an extended partition in the selected free space.

5. Click Close to return to the ImageCenter main screen.


Context=HELP_TOOLS_DELETE_PART
Title=Tools: Delete Partitions
Message=This feature deletes existing partitions to create free space on
your hard drive.

WARNING: Be aware that deleting existing partitions DESTROYS any data
they contain.

To delete partitions, perform the following:

1. At the ImageCenter main screen, select Tools > Delete Partitions.

2. If you have more than one hard drive on your system, select the desired
drive from the Physical Drives drop-down list box.

3. Click on the partition you wish to delete.

4. Click Delete.

The following message appears: "Selected partition:<volume label>.
Deleting this partition will DESTROY any existing data! Type OK to
confirm partition deletion."

5. Type OK and click OK. ImageCenter deletes the partition.

6. Click Close to return to the ImageCenter main screen.


Context=HELP_TOOLS_DRIVE_INFO
Title=Tools: Display Drive Information
Message=The Display Drive Information option lets you view
information about the partitions on your current hard drive.
You can view:

Drive letters
Volume (partition) labels
Color--coded volume (partition) types
Status (active partition)
Partition size
Used MB in partitions
Free MB in partitions
Primary or logical drive
Boot Code Boundary Markers--On the partition map, the first set of
triangles from the left (blue) represent the DOS 2 GB boot code boundary.
The second set of triangles from the left (black) represent the DOS 8 GB
boot code boundary. The second set of triangles will not appear on the
partition map if your hard disk is smaller than 8 GB.

If you have more than one hard drive on your system, select the drive you
want to view from the Physical Drives drop-down list.

Context=HELP_TOOLS_HIDE_UNHIDE_PART
Title=Tools: Hide or Unhide Partition
Message=This feature allows you to protect partitions from unwanted user access.
When you hide a partition, it is not assigned a drive letter the next time
you boot your computer and therefore is inaccessible. Alternately, if you
unhide a partition, it is assigned a drive letter the next time you boot
your computer and becomes accessible again.

Before hiding and unhiding partitions, be aware of the following:

(a) Hiding or unhiding a partition can cause the drive letters of
subsequent partitions to change. This may make the computer fail to boot or
cause applications to fail.

(b) If your hard drive contains more than one primary partition, only one
is visible by default. When you use the Set Active Partition feature,
ImageCenter unhides the selected primary partition and automatically hides all
other primary partitions.

(c) Because a hidden partition is not bootable or accessible, if you hide
the partition where DeployCenter is installed, you must re-install it
on your new active (bootable) partition to run it again.

To hide or unhide partitions, perform the following:

1. At the ImageCenter main screen, select Tools > Hide/Unhide Partitions.

2. If you click on a visible partition, the Hide button is available. Click
Hide to hide the selected partition. The partition status changes to "Hidden".

3. If you click on a hidden partition, the Unhide button is available.
Click Unhide to unhide the selected partition. The partition status changes
to "None".

4. Click Close to return to the ImageCenter main screen.

5. Click Exit to exit ImageCenter.

6. Reboot your computer.


Context=HELP_TOOLS_SET_ACTIVE
Title=Tools: Set Active Partition
Message=The Set Active Partition feature allows you to make a primary
partition the active (bootable) partition. Only one primary partition
can be active at a time. To be bootable, a primary partition must be
located on the first (master) drive, and it must contain an operating
system. When your computer boots, it scans the partition table of the
first drive to find the active partition, then boots from that partition.

WARNING: Before you set a partition active, be sure it is bootable. If it
is not bootable or if you are not sure, locate the boot disk you created
when you installed DeployCenter. If you restart your computer and it
does not boot normally, you must boot from the floppy disk, run ImageCenter
from the program disk you created during DeployCenter install, and
set a different active partition.

To set a partition active, perform the following:

1. At the ImageCenter main screen, select Tools > Set Active Partition.

2. Make sure that Disk 1 is selected in the Physical Drives drop-down list box.

3. Select a primary partition that is not currently active.

4. Click Set Active. The status of the selected partition changes to "Active".

5. Click Close.

6. Click Exit to exit ImageCenter.

7. Reboot your computer.

Context=TECHNICAL_SUPPORT_HLP
Title=TECHNICAL SUPPORT
Message=Before Contacting Technical Support

PowerQuest is committed to providing you with comprehensive technical
support. However, before contacting our technical support department,
please try to resolve your problem by using the online Help, the user
guide, the README file, and PowerQuest's corporate web site.

Tips
-Your problem may be resolved by applying the most recent patch or upgrade
of the software.
-PowerQuest technical support engineers may request information from the
PartitionInfo utility program to help you resolve problems. The
PartitionInfo report is always required for errors 100-199, 255, 986, and
drive detection errors of any kind.
-Your product serial number is required to obtain technical support.
-If you received a demo or trial version of DeployCenter, you are
not entitled to complimentary technical support.

Term of Technical Support

Technical support is available to all registered users throughout the
life of the product, which began when PowerQuest released the software
to manufacturing and ends six months after the release of the next
version of the software or when PowerQuest discontinues its
development.

PowerQuest provides fee-based technical support for this product.

Contact Information

Corporate Web Site

The Technical support web site, http://support.powerquest.com, includes an
overview of support options, an e-mail support request form, a list of
error messages and information to resolve problems you encounter, and
answers to frequently asked questions about the product.

E-mail

Language -- E-mail address (for specific technical problems)

Dutch -- [e-mail]
English -- [e-mail] OR [e-mail]
French -- [e-mail]
German -- [e-mail]
Italian -- [e-mail]
Portuguese -- [e-mail]
Spanish -- [e-mail]

To obtain e-mail technical support for specific technical questions, you
can fill out the form at http://www.powerquest.com/support/emsupport.html
(available in English only). If you send the information from PARTINFO
with your e-mail message, a PowerQuest technician will be able to assist
you more easily.

Fax

USA -- [phone]
Europe -- [phone]

Fax a description of your problem to the technical support fax number. This
service is available in the U.S., Canada, and Europe 24 hours, seven days.
PowerQuest technicians try to respond to all fax requests within 24 hours.

Telephone

Language -- Location -- Number
Dutch -- Netherlands -- [phone]
English -- Netherlands -- [phone]
English -- UK -- [phone]
English -- USA -- [phone]
French -- France -- [phone]
German -- Germany -- [phone]
Italian -- Italy -- [phone]
Portuguese -- USA -- [phone]
Spanish -- Spain -- [phone]
Spanish -- USA -- [phone]

The USA call center is open Monday through Friday, 7:00 a.m. to 6:00 p.m.,
MST/MDT. Our European call center, located in the Netherlands, is
open Monday through Friday, 9:00 to 18:00, CET.

If you have the information from PARTINFO ready when you call, a PowerQuest
technician will be able to assist you more easily.

Postal Service Mail

USA
PowerQuest Corporation
P.O. Box 1911
Orem, Utah 84059-1911
U.S.A.

Europe
PowerQuest Customer Service
P.O. Box 58287
1040 HG
Amsterdam
The Netherlands

Please include the information from PARTINFO with a description of your
problem. Also include a return address, a daytime phone number, or other
relevant contact information.

Context=WHATS_NEW
Title=What's New or Improved in DeployCenter 5.0?
Message=- Ability to save images directly to CD-R
- New user interface and features for ImageExplorer
- Ability to check the integrity of an image before restoring it
- Native Windows PowerCast server in addition to DOS PowerCast server
- Ability to image to NTFS partitions
- Ability to PowerCast spanned images
- Support for Windows Me
- Task Builder for deploying images or commands

Copyright 1994-2001 PowerQuest Corporation. All rights reserved.

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